Helpdesk Software Blog

<<Case Histories at Bully OnLine Constant criticism, nit-picking, ignore, overruled, undermining, freezing out, removal of authority? Read this Bullying in a public sector organisation being privatised Case history #2 – Tim Field Male, 42, UK, public sector organisation being privatised. I enjoyed 15 successful years with my employer, starting in computer systems support and development, [...]

I run a software development company in Belgium and we have good references for custom development web projects. Projects are typically done using open source (mySQL, RubyOnRails) and on low cost internet providers. Main development activities are outsourced on RentACoder, however all customer contact for definition, detailed analysis, training and support is done locally. This [...]

I bought Panda Antivirus and firewall a while back, I cannot get it to activate. I try their email reminder, but it never sends me an email. I have emailed customer support, and I received no response. I am wondering if this is just how they are (a terrible company) and if I should give [...]

I bought a Zune MP3 multi-media player. 30 GB Zune I as I am told it is. Aside from being chagrined by the fact that as soon as I bought it, I learned that they were coming out with an 80 gig model, I also learned that access to the device is restricted only through [...]

I decided to let go of my Norton Internet Security package because it took so long for my computer to start up and because it was generally slow with this memory hog running. I chose The Shield Antivirus 2006 (PCSecurityShield) specifically because it comes out on top of reviewers choice and because their customers love [...]