Helpdesk Software Blog

This blog will be updated regularly with new announcements relating to helpDesk software, the industry, and how you can benefit from using help desk software to manage your incoming email and web support submissions.

Entries Tagged ‘Customers’

How Many Tech Support Tiers Does Sbc Have; Can A “technician” Deny Customers From Requesting 2nd Tier Support?

Five days ago one of my friends received a message from my sn on Yahoo messenger–that wasn’t from me. I immediately reset my pw online. Then, four days later, I tried logging into my merged SBC/Yahoo e-mail acct but the pw was invalid. I called SBC tech support and after 30 minutes of troubleshooting, the [...]

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How Do I Put My Customers Invoices Online?

I want to take my invoices from my business software and want to put them online for customers to view. Like have a login for customers to view their purachse history. How do I do this. my software does not support this feture. Does anyone know how to do this. I use mysalesinfo. It is [...]

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Is It Legal To Charge Customers Extra If They Opt To Pay An Annual Fee By Monthly Direct Debits Instead?

I pay for hardware and software support – my suppliers charge 10% for the previlige

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Make Life More Convenient for Customers: Be Open When They Need You

Let’s face it. Women do most of the buying for families. Yet the average woman is totally occupied between 7 a.m. and 9 p.m. Monday through Friday and almost as busy on the weekends. When do businesses think that busy women will be able to buy what they want to sell? In December 2007, most [...]

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Keeping Your Business Customers Happy

If your business has unhappy customers, or you are looking for ways to make your customer service even better, there are some simple things you can do to improve. In this article we look at easy ways that you can make your customers connect with your brand, become loyal customers, and spread the message to [...]

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