Helpdesk Software Blog

This blog will be updated regularly with new announcements relating to helpDesk software, the industry, and how you can benefit from using help desk software to manage your incoming email and web support submissions.

Entries Tagged ‘Customer Service’

Are You Taking Adequate Precautions?

Many movies have been made about the tragic story of the Titanic. Arrogance and ignorance was definitely present during its maiden voyage, which was Titanic’s last voyage.Many warnings were given, but unfortunately, the warnings were not taken seriously. On April 14th, 1912 Titanic received six warnings that icebergs were present in their perimeter. On the [...]

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Call Center Services Costa Rica

http://callcenterservicescostarica.com/page_builder.php?page=index.phpWhen it comes to call center inbound service or an outbound outsourced telemarketing campaign in Costa Rica, the best strategy an outsourcing company could provide their clients would be to make sure that their bilingual call center service is reliable, of highest quality and carefully structured to make all outsourced campaigns very successful with a [...]

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Add Chat to Your Website to Serve Customers Faster

Craig Klein President, SalesNexus.com Blog Author, Sell, Sell, Sell!http://sellsellsell.salesnexus.com

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Free for the Giving: the Best Things in Service Situations are Often Free

You may think customer service requires a huge capital outlay: expensive training, high-falutin’ CRM software, and thousands of dollar in expenditures Nonsense! The most important parts of customer service are free. Here’s my baker’s dozen list of customer service components that are free: 1. Smiling. 2. Saying “I’m sorry”, “We’re sorry,” or “I apologize” 3. [...]

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Make Life More Convenient for Customers: Be Open When They Need You

Let’s face it. Women do most of the buying for families. Yet the average woman is totally occupied between 7 a.m. and 9 p.m. Monday through Friday and almost as busy on the weekends. When do businesses think that busy women will be able to buy what they want to sell? In December 2007, most [...]

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