Helpdesk Software Blog

This blog will be updated regularly with new announcements relating to helpDesk software, the industry, and how you can benefit from using help desk software to manage your incoming email and web support submissions.

Entries Tagged ‘Customer’

Creative Sb Audigy 4 Card Problems- Customer Care Phone Number?

Hey all, for some reason my Sound Card stoped supporting 5.1 surround sound the option just dissapeard (which is what i have the set up for) and then i restarted and now i cant even increase my volume. When ever i start up the Creatvioe software i get the error “Unable to change the sound [...]

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Top Ten Tips To Build a Superior Service Culture

Another Customer Service Training Article from Ron Kaufman 1. CREATE A UNIQUE SERVICE PHILOSOPHY Promising to provide “excellent service” is no longer enough for your customers or your staff. Excellent at what? Excellent service in a hospital is warm and caring, but that’s not what you want at a computer store or car wash. Some [...]

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CRM Software: Use it to Build Your Business

With CRM software, there is so much that a person can do. A lot of people think that it is just a datebook, or a fancy kind of address book, but it is capable of much more than that. Certainly, a person can store names and addresses in it quite easily, but the best thing [...]

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My Ipod Is Not Functioning Properly. Is There Any Way I Can Fix It W/o Calling Customer Service?

I have had my iPod mini for a year and four months before it stopped working. Whenever I turn it on and press play for a song, the screen and system freeze before the song starts. After the system freezes, the iPod won’t turn off, so I must wait for the battery to die out. [...]

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Calling Customer Service…?

Tech Support: “I need you to right-click on the Open Desktop.” Customer: “Ok.” Tech Support: “Did you get a pop-up menu?” Customer: “No.” Tech Support: “Ok. Right click again. Do you see a pop-up menu?” Customer: “No.” Tech Support: “Ok, sir. Can you tell me what you have done up until this point?” Customer: “Sure, [...]

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