Helpdesk Software Blog

I run a software development company in Belgium and we have good references for custom development web projects. Projects are typically done using open source (mySQL, RubyOnRails) and on low cost internet providers. Main development activities are outsourced on RentACoder, however all customer contact for definition, detailed analysis, training and support is done locally. This [...]

Have you had problems managing your admin staff? Example, parents queries are not answered on time or teachers requests are not done? It could also be that your admin staff are overloaded with work. Well no to worry as we have a Special Helpdesk System to keep track of all requests, maintain that its all [...]

Downloaded version 2005 off the symantec website for 69.00 bucks, trying to reinstall, will not work, called customer support, they tell me must upgrade for 39.00 to get it to work, told them I dont care about the anti virus update right now just want system works I payed for, asked them to just send [...]

Here are some other issues I have noticed that started at the same time the sound went out. I can no longer receive Analog Television broadcast only HD. My external video inputs, occasionally drop, i.e. dvd player and XBOX. What happens is the screen goes black on these input channels without any evident cause HD [...]

I am being accused of “altering” a document used with the track it system for IT helpdesk information. I didn’t do it, but all I have is the work order response and that is what they are saying I altered. Now I have to prove I’m right and IT is wrong.