Helpdesk Software Blog

This blog will be updated regularly with new announcements relating to helpDesk software, the industry, and how you can benefit from using help desk software to manage your incoming email and web support submissions.

Looking For Employment In Phoenix?

Hi. I was wondering if anyone had any advice for finding work in Phoenix. I’ve been reading about how plentiful the jobs are there but have no idea where to start since I’m out of town. I currently live in Kansas City and have been unemployed for 6 months. My husband and I signed a 6 month lease in hopes to be relocating there in November but I’m thinking about going there sooner to find work. Most of my experience is in Customer Service but I would like to work in data entry or as back office support. I don’t have a lot of software experience like Excel and Office and this is my dilemma to finding work here. Also are jobs easily accessible through public transportation?

Error Msg – “the Installshield Engine (ikernel.exe) Couldn’t Be Launched. No Such Interface Supported.”

I’m unsuccessfully trying to install the software for a new ViewSonic monitor I’ve just bought for home. It’s trying to use InstallShield, but after the process starts, I’m getting an error message telling me that
“The InstallShield Engine (iKernel.exe) couldn’t be launched. No such interface supported.”
I’ve tried downloading an update for iKernel.exe, but because the software is not working, I can’t install the update! I’ve got a Dell Inspiron 1300 laptop (please don’t groan…). The Dell site forum is no help (other people have logged same problem over the years, but no fixes have ever been posted), and ViewSonic’s helpdesk says it’s a system/Dell issue. InstallShield’s site doesn’t seem to have any answers either.
My question is, do you know of an alternative software interface I could use, or a way I can reinstall InstallShield??

How Do We Promote Our Website Free Of Charge Or Just Little Money?

Michael Xu
CEO
BA(UK), MA(PRC), MBA(USA)
World Bank CPDF CT
Visiting Professor
Website: www.tranmart.com
Translation
Expertise for Software Localisation process
Website localization teams
E-commerce
SEO & SEM
Flash & Interactive
Add: Qingyang district, chengdu city. Sichaun province PRC
ICQ#:355649724 QQ: 452914246
Cell (mobile): 0086 13980998073 (7/24) Tel:0086 28 81251506 (7/24)
MSN:michaelsxu9999@hotmail.com (9:am to 12:pm Beijing Time)
Email:tranmart@126.com Website: www.tranmart.com
______________________________________…
Tranmart, as a subsidiary company of Shihua Prosperity Commercial Consulting Limited, is a leading provider of language solutions. Based in Panda’s home town Chengdu, China, we provide translation services for corporate and individual clients internationally. Our translation and interpretation services enable organizations from a wide variety of industry sectors to fully concentrate on developing their own business, while we work on making the communication gap seamless. Our work is driven by your specific translation needs and preferences. We strongly believe that our role in your business is to provide a reliable support network behind the lines, because you battle on the front lines for success.
Our clients include multinationals within the environmental, automotive, bio-technology, engineering, IT, oil and pharmaceutical industries. If you are looking for high quality work and exceptional customer service – you have found it! We are here to serve and work with you. And we consider ourselves as your OEM Translation Partner, not just an external translation resource.
Shihua Prosperity Commercial Consulting Limited
Expertise for software localisation process
China and International development teams
Local sales Presentation;
Scalability and upgradability preserved
Shihua Prosperity Commercial Consulting Limited has experience of localisation of software products. Shihua Prosperity Commercial Consulting limited brings the software engineers and translators together to optimize your product for Chinese market. Our International-based software localisation team provides the interface between your developers and our technical teams.
The process begins with in-depth analysis of the product and target markets, leading to the identification of elements requiring localisation. Combining our teams with our translators, we will be able to produce successful versions of your systems and applications for the Chinese markets.
Shihua Prosperity Commercial Consulting limited builds teams combining the skills of China and international developers, who develop double-byte character capabilities into your existing applications. Every care is taken to ensure that scalability is preserved, and that future upgrades can be localised in the most cost effective way. Once localisation is complete the product undergoes comprehensive QA processes to ensure that it meets the same performance standards as the source product.
Website Localisation Teams
With the largest internet population in the world – China is outstripping all expectations in its dominance of e-commerce.
Shihua Prosperity Commercial Consulting limited offers a variety of services to help our clients develop their optimum online presence for Chinese market. Any company intending to operate in the region requires Chinese language website, while for certain industries a purely web-based presence may be the most cost-effective method of market entry. With our updated information of the latest developments in the field of e-commerce, we are well placed to assist B2B and B2C ventures in creating effective web packages in Chinese market.
The process of website localisation to produce a Chinese version draws on the varied capabilities of our translators, copywriters, web designers and developers to build a powerful online presence. These teams are co-ordinated by an account manager who acts as your main point of contact for the project life-cycle, ensuring that you are kept fully updated on progress in all areas.
Localisation projects are delivered by our specialist locally based e-commerce and technical teams. While our consultants have demonstrable experience of servicing Western clients, more significant is their experience in delivering solutions to local organisations. E-commerce in China remains the almost exclusive reserve of local companies and the most sophisticated techniques have therefore been developed by their primarily local suppliers.
Experience of our teams in China enables us to build powerful e-commerce capabilities for our clients and remain within the relatively stringent regulations currently in place for foreign enterprises. Our in-depth understanding and informed predictions of developments in China enable us to optimize the strategies we develop to take advantage immediately of daily changes to the internet climate in China.

Confused Over Career?

I am currently working in International BPO on backend profile.My Profile contain Technical support to customer besides that I am also pursuing Msc(IT) .Actually I am looking forward to make my career in the field of Whether in SEO/Web Designer Since I am able to create website on Asp.net platform with Sql as backend so Both are fit in SEO/Web designer .I had completed the software developer course from NIIT too . So I am confused What my future prospectus is According to my qualification Although after completing Msc(IT) Whether I go for MBA(IT) or MCA or from where ?I don’t want to continue In BPO field Since my job is not too hectic but someone told me that the experience I got in Technical Support never count on Company.Is that true? Yeah I knew the expirience of voice process doesn’t count But I am in Backend process giving technical support to customers I am totally confused I have qualification in my hand please give me right direction.

To Proffessionals…….?

Hi
I hav completed M.Sc Software Engineering degree. But now I am working as an Technical Support Professional in an Software Company. I need your help about the features of my job. Will it help to improve my life. What is the next step of this Job Technical support Professional. I am providing Technical Support, Training to our customers. Please analyse this job feature and give it to me.

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