Helpdesk Software Blog

OBJECTIVE To obtain a IT support technician position. EDUCATION 2008 Triton College-Network Management certificate A+ ,NETWORK+ ,MCP, MCTS,MCSA,CCNA certified.(Currently working towards MCSE) Bilingual Polish/English WORK EXPERIENCE Computer system technician 2006 – Present xyz company at …….. Maintaining business computer network/ program installations Upgrading computer hardware and software. Adding new computers to existing network.(Active directory) Troubleshooting [...]

I’ve tried contacting AOP to resolve an issue with SOS 2004 only to find out they don’t support anything below 2006… A customer of mine has installed this software on her computer numerous times and always gets the same results. After she logs in the program only displays a blank screen. I’ve tried all kinds [...]

I accepted an offer as a senior helpdesk technician. I’m currently working as a business analyst and gave my boss my resignation letter (2 weeks notice). I will be starting my new job on the 13th. Some are sad that i’m leaving but everyone asks me the same question; Are they paying you more? is [...]

Ok, so I’ve been in customer service for over 10 years, I currently supervise a technical support team. Something just happened and I can’t explain it. I was talking to a customer that had been escalated to me. Basically, I deal with computer monitoring software and the customer wanted to block their husband from adult [...]

I recently purchased the HP Pavilion dv6500z CTO Notebook PC and it came with a lot of extra software that I did not need. I’ve uninstalled (or so I hope) most of the trial version software, but am still left with a lot of stuff that I have no clue what is for. By looking [...]