Helpdesk Software Blog

This blog will be updated regularly with new announcements relating to helpDesk software, the industry, and how you can benefit from using help desk software to manage your incoming email and web support submissions.

Entries for September, 2009

Why Do I Use Andale.com For Uploading Ebay Photos?

Their uploading software “power uploader” sucks, per 100 photos there are always 2-6 photos which are out of the order I had them in, it takes extra work to fix and their customer support doesn’t care. But I don’t want to use Ebay’s photo service since it is overpriced and they squeeze your nice large [...]

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Accounting Assignment?

LUCENT TECHNOLOGIES The following is an excerpt from Lucent Technologies’ Management’s Discussion and Analysis of Financial Condition and Results of Operations: Executive Summary. We design and deliver the systems, software, and services that drive next-generation communications networks. Backed by Bell Labs research and development, we use our strengths in mobility, optical, access, data and voice [...]

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Lucent Technologies Case?

Executive Summary We design and deliver the systems, software and services that drive next-generation communications networks. Backed by Bell Labs research and development, we use our strengths in mobility, optical, access, data and voice networking technologies, as well as services, to create new revenue-generating opportunities for our customers, while enabling them to quickly deploy and [...]

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1st Level Helpdesk Interview Question.?

Went to an interview for 1st Level Helpdesk and was asked, ” How will you remove a virus from a computer”? my answer was use a good updated antivirus software and also try it in safe-mode. Q2. What if the Anti-virus can not delete that file? i answered, look for the location of the file [...]

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Anybody Has Trouble With Microsoft Tech Support?

I tried to get support from them, but they keep asking me for the darn PID, which I provided in the space. They keep sayin’ invalid PID or in a wrong formatt. What the fuk is that supposed to mean? I typed in exactly the same pid. I bought my software from Windows Vista 64bit [...]

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