Helpdesk Software Blog

OBJECTIVE
To obtain a IT support technician position.
EDUCATION
2008 Triton College-Network Management certificate
A+ ,NETWORK+ ,MCP, MCTS,MCSA,CCNA certified.(Currently working towards MCSE)
Bilingual Polish/English
WORK EXPERIENCE
Computer system technician
2006 – Present xyz company at ……..
Maintaining business computer network/ program installations
Upgrading computer hardware and software.
Adding new computers to existing network.(Active directory)
Troubleshooting computer and network problems.
Aiding employees with use of Microsoft programs
Maintaining server2003 File, print and DNS server.
Running tape backups.
Computer / Web specialist
2005 – 2006 xyz company at …..
Web developing and web maintenance
Computer troubleshooting and maintenance.
Sales Representative
2004-2005 xyz company at……
Selling, demonstrating and advising customers on various computer products.
Addressing clients questions and concerns.
References available upon request.

I’ve tried contacting AOP to resolve an issue with SOS 2004 only to find out they don’t support anything below 2006…
A customer of mine has installed this software on her computer numerous times and always gets the same results. After she logs in the program only displays a blank screen. I’ve tried all kinds of combinations of buttons, but no luck so far. I’ve gone into the add/remove program tool and removed every program I could find that the software said it would install and removed those. I then reinstalled and I’m having the exact same problems.
Any ideas would be appreciated.

I accepted an offer as a senior helpdesk technician. I’m currently working as a business analyst and gave my boss my resignation letter (2 weeks notice). I will be starting my new job on the 13th. Some are sad that i’m leaving but everyone asks me the same question; Are they paying you more? is it closer to your house? Then the CFO told me his boss once told him, you should only leave your current job for 3 reasons, either the other company is paying you more, you’re being offered a higher position, or closer to your house.
The thing is i’m not sure if its a higher position? they are paying a lil bit more ( 5 G extra) but it’s an hour away from my house.
Did i make a bad decision?
One of the reasons why i accepted this offer is because i know alot about their software, i have supported their software with another company (one of the company’s partners).

Ok, so I’ve been in customer service for over 10 years, I currently supervise a technical support team. Something just happened and I can’t explain it. I was talking to a customer that had been escalated to me. Basically, I deal with computer monitoring software and the customer wanted to block their husband from adult websites.
Anyhow, I spoke to the husband and the wife, two very nice people. In any case, let me get to my point…
I was speaking to the husband, he apparently has sort of porn addiction and I was speaking to the wife so that I could block the content on the website. Well, here’s the strange part, when I was talking to the husband, he would have some sort of voice morphing problem (not done through digital means or digitization of his voice through a bad connection)… he would sound like a woman and then mid sentence, sometimes even mid-word, he’d sound like a man!
The voice change would happen several times per sentence! It was the friggin weirdest thing I’ve ever heard. Like some sort of identity problem.
I have no explanation for it other than it was a transvestite that was utterly confused by which voice to use. Anyone ever experience this?

I recently purchased the HP Pavilion dv6500z CTO Notebook PC and it came with a lot of extra software that I did not need. I’ve uninstalled (or so I hope) most of the trial version software, but am still left with a lot of stuff that I have no clue what is for. By looking at the list of items found in the add/remove list on my computer, could someone tell me what I need to keep and what I don’t need.. or at least what each is used for?
*Atheros Driver Installation Program
*Compatibility Pack for the 2007 Office system (I don’t use MS Office)
*Conexant HD Audio
*DVD Suite
*ESU for Microsoft Vista
*Hauppauge MCE XP/Vista Software Encoder
*HDAUDIO Soft Data Fax Modem with SmartPC
*HP Active Support Library
*HP Customer Expperience Enhancements
*HP Easy Setup – Frontend
*HP Quick Launch Buttons
*HP QuickPlay
*HP QuickTouch
*MSCU for Microsoft Vista
*MSXML 4.0 SP2
*Power2Go
*PowerDirector
*ViewPoint Media Player